Shipping Policy
Thank you for visiting and shopping at Grand Story Ornaments!
All of our orders are shipped via USPS Ground Advantage or UPS Ground*. For domestic shipping, we charge a flat fee of $5.00. Orders totaling $55 or more qualify for free shipping. For international orders, please consult the chart below. You will receive an email update with your tracking number once your order has shipped.
Delivery Times
Processing time for orders of 5 items or less is 1 to 3 business days. For orders between 5 and 10 items, processing time is 2 to 4 business days. Orders 11 items or more will take 3 to 5 business days to process. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date. We will inform you of any delays as soon as possible.
Domestic Shipments
Shipment method | Estimated delivery time | Shipping cost |
USPS Ground Advantage* | 2-5 business days | $5.00 flat fee |
UPS Ground | 1-5 business days | $5.00 flat fee |
International Shipments
Shipment method | Estimated delivery time | Shipping cost |
USPS First Class Package Int’l* | 1-4+ weeks | $20.00 |
UPS Standard (Canada & Mexico) | 3-7 business days | $17.00 |
| UPS Worldwide Expedited | 2-5 business days | $40.00 |
*Service is subject to shipping delays. Delivery times are estimates, and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.
Tracking Your Order
Once your order has shipped, you will receive a tracking email within 24 hours. Please allow USPS/UPS up to 48 hours to reflect updates on their tracking page.
Customs, Duties, and Import Taxes
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and Missing Orders
If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Insurance Coverage
All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery.
Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.
Good Faith Cooperation
When an insurance claim needs to be filed for a shipment, both Grand Story Ornaments and you, the recipient, acknowledge both parties' respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered
Returns and Exchanges
Please visit this page to read our returns and exchanges policy.
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 24 hours.
Email: [email protected]
Social: @grandstoryornaments
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